returns policy

Returns/refunds

US Domestic Customers

You can return your item/s for up to 30 days after they have been delivered. You must declare and send your items within 30 days of delivery. A return label will be provided for you free of charge for manual skateboards only, provided your request meets the previously stated conditions. All returned items are subject to inspection once received in our warehouse. Please allow up to 5 business days after the return tracking shows as delivered for a refund to be initiated. Provided all declared items are returned, you will receive a 100% refund, minus any shipping costs and/or tips you purchased at checkout. Please allow a further 3-5 business days for the refund to appear in your bank account (or other payment method, such as PayPal).

Electric Scooters: Customers have 14 days from the delivery date to return it for a refund. The scooter must be in like-new condition, free from any signs of use, with all original packaging, accessories, and manuals included. Any damages or issues outside the manufacturer’s warranty, such as those due to misuse, neglect, or unauthorized modifications, may result in a deduction from your refund at our discretion. Return shipping costs are customer responsibility, and we recommend using our return portal. If you choose not to use our return portal, please be aware that processing times for your refund may be significantly longer, and we cannot guarantee the shipping or safe arrival of your returned scooter. Once we receive and inspect the scooter, we will process your refund, minus any applicable deductions, to your original payment method within 10 business days.

You are responsible for ensuring safe packaging of your return to avoid damage in transit (we strongly recommend keeping the original packaging). Items are not eligible for return or refund after the 14-day window.

non us/international Customers

You can return your item/s for up to 30 days after they have been delivered (omit scooters). You must declare and send your items within 30 days of delivery. You are responsible for paying return shipping costs and arranging return shipment. All returned items are subject to inspection once received in our warehouse. Please allow up to 5 business days after the return tracking shows as delivered for a refund to be initiated. Provided all declared items are returned, you will receive a 100% refund, minus any shipping costs and/or tips you purchased at checkout. Please allow a further 3-5 business days for the refund to appear in your bank account (or other payment method, such as PayPal).

You are responsible for ensuring safe packaging of your return to avoid damage in transit (we strongly recommend keeping the original packaging). Items are not eligible for return or refund after the 30-day window.

Edit or Cancel an order

You can cancel your order for up to 8 hours after placing it. Outside of this window, you cannot cancel or edit an order, nor can our support team cancel or edit the order.

You cannot directly edit an order. To change your order, cancel it first and then go through the checkout process with the correct order.

To cancel an order within the 8-hour cancellation window, follow these steps:

1.  Open your order confirmation email.
2.  Click on the "View Your Order" button.
3.  On the status page, click on "Cancel Order". This will only be available within 8 hours of placing your order.
4.  Select a cancellation reason and click on "Yes, Proceed". You will receive a confirmation email confirming your cancellation, and a refund will appear back to your payment method within 3-5 business days.

If you have changed your mind outside of the 8-hour window, you will need to submit a return once you receive your order as it is no longer possible to cancel it.

exchanges

All orders are eligible for an exchange for up to 30 days after the delivery of your order. All exchanges are subject to a quality inspection once received in our warehouse. Please allow up to 5 business days after the return tracking shows as delivered for your new item to be fulfilled. Exhange items are subject to the same conditions as return items, for both US and International customers.

You are responsible for ensuring safe packaging of your return to avoid damage in transit (we strongly recommend keeping the original packaging). Items are not eligible for return or exchange after the 30-day window.