BrakeBoard Switch

I’ve had to contact customer support four times about this order. While they’ve always been polite and remedied the situation in the end, there has been just a lot of unnecessary carelessness. At this point the recipient of the board still cannot use it fully as intended. She’s using it as a regular board which I could’ve gotten much faster and saved myself the headache.

First of all, the site advertises that orders ship thr next day. Definitely not true in our case. I wrote to ask why the delay days later and they had no idea why. The board was eventually shipped and arrived without the pedal brake. I wrote to notify, they created a shipping label for the brake but days later usps still hadn’t received the package from them. I wrote to ask why and only then did they make sure it was expedited. Brake came with only a hex wrench and it seems that at least one important **** is missing (which the hex wrench was presumably for because given what they sent it’s completely useless). So I’ve written my fourth email to customer support. I’m waiting on their answer currently.

It may be a good product, but the company doesn’t seem to care. They know this was a gift and yet they haven’t done very much to make it a pleasant gifting experience, for me or the recipient. It’s not an inexpensive product and the experience has been disappointing.

I love the board! Me and my daughter play almost everyday. Easy to practice and the break give the beginner a peace of mind to be safe. Will recommend to anyone who wants to start playing a skateboard.

Great product and easy to use.

H

My grandson Loves the board alot and so do his friends he knows how to ride already but never felt safe for him since we have many driveways on the block . He tried with the string 1 day and wanted the brake on it was a little difficult to place it on but after some time it was done and he loves and we feel better now